Frequently Asked Questions

Shipping:

What are your shipping options?
How long will my order take to arrive?

Method	Cost	Processing Time	Shipping Transit Time
48 States Standard Shipping	$9.95 flat-rate per ship-to address	3 business days†	5 business days†
48 States Expedited	Add $10 to the standard shipping charge	1 business day‡	5 business days†
AK, HI, PR & VI	Add $12 to the standard shipping charge	3 business days†‡	5-8 business days†
FedEx Express Saver**	Add $18 to the standard shipping charge	1 business day‡	3 business days
FedEx 2-day**	Add $34 to the standard shipping charge	1 business day‡	2 business days
FedEx Standard Overnight**	Add $58 to the standard shipping charge	1 business day‡	1 business day

* 3-day arrival is not guaranteed by FedEx.
**Shipments to AK, HI, PR and VI- add $12 to shipping charges, Express, 2-day and Overnight options are not available.
† Maximum processing and shipping time. Your order may very well arrive sooner.
‡ From January through September we ship M-Th. To inquire about the exact shipping time for your order please call customer service at 800-444-9515.

Can I ship to more than one address in the same order?
No. You must place a separate order for each ship-to address.

Is free shipping available?
Yes. On orders of $75 or more, we offer free shipping. To get free shipping on your qualifying order, please enter your catalog source code into the Promotional Code box during checkout. If you do not have a catalog or source code, please use promotional code 62NC. Offer is for free standard shipping to addresses within the continental U.S. only. Orders must total $75 before tax and delivery charges are added. Order must be $75 or more per ship-to address. A maximum shipping credit of $9.95 will be applied to your order. Cannot be combined with other promotions or discounts.

Can an order be shipped to a foreign country?
Yes. Please call 510.658.9100 or email us for shipping charges. If possible, we ship overseas orders via Global Priority Mail or United Parcel Service.

Can an order be shipped to an APO/FPO address?
Yes. When entering an APO or FPO address, please follow this example:

Name: PO3 John Smith
Address Line: Marine Division Sct 1
Address Line: USS Wisconsin BB–64
ZIP Code: 34049 (Actual ZIP Code)
City: FPO (APO if APO)
State: AA or AE

Will you hold an order and ship it at a later date?
Yes. Please let us know the date you would like your order to ship in our “Shop Now/Ship Later” box during checkout.

Purchasing:

Can I ship to more than one address in the same order?
No. You must place a separate order for each ship-to address.

What forms of payment are accepted?
We accept Visa, Mastercard, Discover, American Express and PayPal. For orders placed over the phone, we accept Visa, Mastercard, Discover, American Express.

How can I be sure that an item is in stock?
We will let you know if an item is on backorder or unavailable.

How can I check the status of an order placed online?
If you provided your email address when placing your order, we'll notify you once your order has shipped. You can also call us at 800-444-9515 from 8am-5pm PST Mon-Fri to check the status of your order.

Will you confirm receipt of my online order?
If you provided your email address when placing your order, you`ll receive a confirmation message within 24 hours.

How is sales tax calculated?
Orders shipping to the state of California have 9% sales tax added to the total. Orders shipping outside of California do not pay sales tax.

How can I change or cancel my order?
To change or cancel your order, please contact us at 800-444-9515.

Can I look-up my order history?
If you gave us your email address when you ordered, you can check your order history here. Or you can call us during business hours at 800-444-9515 for assistance.

Can Menus and Music assist me or my company with gift-giving and large orders?
Yes. Please call customer service at 800-444-9515 for more information.

Can I order by mail and pay with a check?
Yes. You can download an order form from our website at, call us at 800-444-9515 to request an order form, or contact us via email.

How can I request a catalog?
Click here to request a catalog. You can also call us at 800-444-9515 or email us to request a copy of our newest catalog.

Security:

Is the credit card information I submit secure?
Yes. Every step of our online ordering process that requests credit card information employs Secure Socket Layer (SSL) encryption. SSL renders information unreadable if anyone should attempt to intercept it.

What is the credit card verification number?
This number printed on your card provides a safeguard when a purchase is made using your credit card. For Visa, Mastercard and Discover Network, it is the last three digits printed on the back of the card. For American Express, it is the four digits printed above the account number on the front of the card.

Will Menus and Music sell or rent my email address information to other companies?
We use the personally identifiable information you provide for internal purposes, such as: confirming and tracking your order, subscription or registration; analyzing trends and statistics; informing you of our new products, services and offers; etc. We do not share email addresses with other businesses.

What is Menus and Music’s privacy policy?
Our web site is protected by a secure server connection. Your name, address, phone number, and email address are only read by our order processing department. Occasionally we exchange our the names and addresses of our customers with carefully screened businesses. If you prefer not to receive such mailings, please copy your mailing label exactly and mail it with your request to: Menus and Music, 1462 66th Street, Emeryville, CA 94608.

Returns:

What is your return policy?
If you are not completely satisfied with your purchase for any reason, please return it with your receipt within 30 days for an exchange or refund.

Returns of non-defective items must be made within 30 days of the original purchase date.
Items must be returned in original condition for full credit. Please package items carefully, using the original packing material if at all possible. Menus and Music is not responsible for damage that occurs to an item that is inadequately packed for return shipment
Returns with the original purchase receipt will be exchanged or refunded in the original tender.
Defective products may be returned at any time for a replacement or merchandise credit only.
We cannot accept returns of food items except when defective.
We cannot accept returns of sale items.
We do not pay for shipping on returns, except for defective products.
Retuns should be sent to Menus and Music, 1462 66th St., Emeryville, CA 94608

For assistance, please contact Customer Service at 800-444-9515 M-F, 8AM to 5PM PT.

Other Information:

Does Menus and Music have an email newsletter?
Yes! Be first to hear about our special offers, recipes, new products, fabulous gift and travel ideas. Click here to sign up.

Do you offer Wholesale Accounts?
For information on setting up a wholesale account and quantity discounts, please click here or call the Menus and Music office at 800.444.9515 M-F, 8AM to 5PM PT.